Q:
How will I know if my Order is confirmed?
A:When you fill our Contact Form ,you will enter your email address. If you provided a valid email address during the registration proccess,you will receive an email shortly after you completed your online order.
Q:
When will my Order be shipped?
A:Your Order will be shipped within 24-48 hours once your payment has been verified. All Orders received on Saturday,Sunday or public Holidays will be processed on the next business day.
Q:
What Payment Method does Beldiamo.com accept?
A:We accept PayPal payments only.
Q:
Can I cancel my Order?
A:Yes, you can cancel your Order anytime before your Order is shipped, which is within 24-48 hours after your payment is verified. You must simply send us an email indicating the Order Number,the Billing name and Billing address and point the reason for canceling your Order.
If your Order is already shipped,you may return the Items after you receive them. Please, see more information in our Return Policy.
Q:
How Beldiamo.com ship Orders?
A:We ship your Items via Registered Priority Airmail. For Purchases of at least $200 we ship the Items via FedEx absolutely FREE for you.
Q:
What is your Shipping Rate?
A:The Shipping Rates for each Country are different. For Bulgaria they are $4.99,for European Countries-$5.99,for USA and all other Countries-$6.99. Remember that you pay only one Shipping Tax. No matter how many orders you have placed.
Q:
How long after I place my Order will it be shipped?
A:We will ship your Orders within 24-48 hours once your payment has been verified. If we receive your PayPal payments during the Weekend or on public holidays,your Orders will be processed on the next business day.
Q:
How long does it take before my Order will arrive?
A:For Priority Airmail Shipping,you will generally receive your Order within 7 to 15 Business Days from the Shippment Date.
For FedEx,you will receive the Order within 3 to 6 Business Days from the Shipment Date.
Q:
Is a Signature required for the recipient to receive a Shippment?
A:Yes,for Security purposes we require a Signature by the recipient of every shippment.
Q:
What should I do if the shippment is damaged upon delivery?
A:Do not Worry! The first thing you should do is Contact Us immediately and explain the situation. This way we can resolve the problem. For us it is most importanat that you, the Customers are happy with your purchases, so we will do everything possible for that to happen.
Q:
I am not satisfied. Can I get my money back?
A:Beldiamo.com wants to meet or exceed your expectations. However,if you are not completely satisfied or happy with your purchase,you may return the item for a Full Refund. See our Return Policy for more information.
Q:
Do you supply Certificates?
A:We understand your fears connected with buying Jewelry Online.That is why we are providing you with a Certificate of Authenticity that assures you that you are buying a quality piece of jewelry. You will receive it with every item you purchase.
Q:
Where can I find information about specific Gemstones or Jewelry?
A:Visit our Info Center.
Q:
Will yo be getting anymore of this item?
A:Future quantities depend on availability of the items from our vendors.If we are able to secure further quantities, we will present them again. If you are interested in any handmade article, it is easier because we can order it to our jewelers.